Contact Us
Getting a useful reply
Think about what you want to know before you write. If you are asking about a bonus, a payment method or a game, name it clearly and give the date you saw it. Screenshots help more than a long story. The more precise your message, the easier it is for the team to act on it.
Mention your account username only if you want the team to look at your activity. Do not put your password in the form — nobody here will ever ask for it.
How your message is handled
Everything you send through this form goes to the editorial team that runs this site. They read each message themselves rather than routing it through an automated system. Your details stay with that team and are not passed on to William Hill or any other operator.
If your message is about the website itself — a broken link, a confusing page, a mistake in a review — the team uses it to correct the page and to decide what to check next. Feedback of that kind shapes which casinos get revisited and which sections get rewritten first.
What happens to your information
Your name and email address are used only to reply to you. They are not added to a mailing list unless you ask for that separately. The team keeps the correspondence for as long as necessary to deal with your question and to keep a record of what was raised, then deletes it.
If your message concerns a complaint about a casino, the team may summarise the issue without your personal details when they follow it up with the operator. They will not share your identity unless you give explicit permission.
When you need the operator instead
This form is for feedback about this website. It is not a channel for resolving disputes with William Hill, for changing your account details or for chasing a withdrawal. For those matters you need to contact William Hill directly through the help section on their own site.
If you are struggling with gambling, the team can point you towards organisations that offer support, but they cannot intervene in your account or enforce a self-exclusion on your behalf. That step has to go through the operator.
This website is for adults aged eighteen and over. If you are under eighteen, do not use this form and do not use the site.